Pink VERIFY is an internationally recognized IT Service Management ( ITSM) tool suite assessment service. It was created in 1998 to: Help ITIL®/ ITSM practitioners identify software tools that would support their process improvement initiatives Provide ITSM tool vendors and service providers with a process to demonstrate and certify their product’s compatibility with ITIL Best Practices This certification allows vendors and service providers to hold a valid Pink VERIFY trademark licence and use the Pink VERIFY logo for marketing purposes. With the aid of Pink Elephant’s experienced consultants, Pink VERIFY is a service that objectively assesses a software tool’s enabling features against ITIL terminology, functionality, integration and workflow requirements for the following 16 ITSM processes: Asset Management Availability Management Capacity Management Change Management Event Management Financial Management Incident Management IT Service Continuity Management Knowledge Management Problem Management Release it is currently the most credible framework from which companies can use to match up their procedures and processes. Aligning procedures and processes with ITIL helps organizations better handle IT projects and optimize the services that run over complex IT data infrastructures. As you can see, ITIL plays a critical role in successful IT management, which is why Sys Aid's Pink VERIFY status is a valuable verification for customers to have-even.
Details Published: Tel Aviv, Israel – May 15, 2012 – Sys Aid Technologies Ltd., a leading global provider of IT Service Management ( ITSM) software, today announced its ITSM Suite has been certified for ITIL V3 compatibility through Pink Elephant's Pink VERIFY™ program. Pink VERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of ITIL version 3 ( V3) processes. To achieve certification, Sys Aid underwent a rigorous independent assessment by Pink Elephant, and satisfied the requirement of a 100% score for functionality, automation, and support of admin/user documentation. We are excited about receiving certification from the world's leading consultancy for ITIL and IT Service Management, said Israel Lifshitz, founder and CEO of Sys Aid Technologies. This recognition is an acknowledgement of our commitment to offer an end-to-end solution that supports ITIL best-practice methodology, while providing a fully integrated and customizable business solution. Sys Aid’s market-leading ITSM platform provides IT administrators with the flexibility to manage and maintain their help desks using mobile devices, including smartphones and tablets. The company's most recent release offers a number of functionalities, including: My Desktop, fully integrated into the End- User Portal, securely allows access to the desktop from any HTML 5-supported device without the need for additional installation; a self-reset password log-on feature; and enhanced security and control capabilities for IT administrators. We are pleased to acknowledge that Sys Aid has achieved Pink VERIFY status, said David Ratcliffe, President of Pink Elephant. Pink VERIFY status is a designation only applied to service management tools that Pink Elephant has objectively assessed as meeting the minimum functional.
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