A customer recently had a problem with the CD/ DVD drive in their HP computer which had essentially just stopped reading disks. The drawer would open fine and the disk drive was visible as an option in My Computer but the system simply wouldn’t read or detect the disks. After a quick search it seemed like lots of HP customers have had the same experience: Steps to Fix the Issue Step 1: Reinstall the CD/ DVD Drive This is the easiest step to try and is risk free – you simply force Windows to reinstall the drive from scratch: Go to Control Panel, System and then Device Manager (or type ‘ Device Manager’ in to the search box of the start menu) Locate your CD/ DVD drive in Device Manager and note the name (in case you need to continue on to Step 2 right click on it and select Uninstall Now shutdown your computer, personally I recommend shutting down the computer, disconnecting it from the mains and pressing the power button a few times with it unplugged – this force the dissipation of any residual power in the system. Restart your computer and try the drive. If the problem persists move on to step 2 Step 2: Update the Firmware of your CD/ DVD drive What is Firmware? Firmware is the software in your hardware – hence the ‘firm’ (somewhere between hard and soft) and just like the software on your computer, it can be updated to fix issues or improve performance. Note Update to an incorrect firmware can render the device unusable so you do so at your own risk. I recommend downloading updates only from manufacturer websites. Identify the exact model of your optical drive – for some people this will be listed in the device name in Device Manager, for example my customers device was a HP AD-7251 H. Go to either your PC manufacturer’s or the device manufacturers website and locate.
Before I can help, you need to answer the question about what interface this device has. eg: how does it connect to the computer? The choices are: 1: Internal, IDE/ SATA/ SCSI, or Proprietary 2: External, SCSI, USB, or Parallel Port We put that section in our request form for a purpose, it's not there just as a web.
Originally Posted by WGoepner Product Name: HP Pavilion p2-1110 PC Operating System: Microsoft Windows 10 (64-bit) My Super Multi DVD Burner will only play CDs, now that I upgraded to windows 10. Every time I insert a DVD I get the Windows DVD player, which says To play something, insert a DVD, Xp_ CD- DVD- Fix.zip, when I click on the highlighted box. Any other locations I can go for this fix? lighstcribe Student Posts: 1 Member Since: Message 21 of 26 (3,204 Views) Report Inappropriate Content Re: lightscribe dvd super multi drive cd writer not working Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report Inappropriate Content 09:26 PM Not workin only read cd, and the my pc can read cd unit only not make the dvd, and cant solve this problemmy lap is a compaq cq57 339wmwindows 7 64bits 10:56 PM For the past few days, my computer has not recognized the CD/ DVD drive. I have tried everything - registry editors, checking the physical connections inside the computer, system restores, and installing Fix- It programs. Still, the computer does not recognize that drive. I am also wondering if this is a hardware issue. The light on the drive is a constant solid green, and the open.
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